Return and Exchange Policy

All sales are final. We do not accept returns or exchanges on any loose-leaf tea. However, we will happily provide exchanges ONLY if there is an error by our fulfillment team.

Shipping Policy

Our teas are carefully hand packed to ensure each blend is hella fresh upon delivery.  To honor our process, expect your order to ship within 4-7 business days, weekends excluded. Please keep in mind that large orders could require a extra few days. If you have questions or concerns regarding shipment, contact us at info@hellatea.com

We are not responsible for lost or stolen packages. Please contact the delivery company for assistance in tracking lost packages.

Privacy Policy

We respect your privacy. Any information collected from our customers will be used for the purpose of services with Hella Tea.  We do not share, sell, or distribute financial or personal information of our customers.  All transactions are hella secure. Any data collected by Hella Tea is used for internal use only.